The world we live in today is ruthless to say the least — especially when it comes to social media.
One story from 2016 encapsulated this exact sentiment.
After a woman left a cold and cutthroat rant on an Indianapolis restaurant’s Facebook page, the restaurant manager clapped back in the best way.
The post read:
“I will never go back to this location for New Year’s Eve!!! After the way we were treated when we spent $700+ and having our meal ruined by watching a dead person being wheeled out from an overdose my night has been ruined!!! Every year we have come to Kilroys to enjoy New Years Eve and tonight we were screamed at and had the manager walk away from [us] while we were trying to figure out our bill being messed up.”
“The manager also told us someone dying was more important then us being there making us feel like our business didn’t matter, but I guess allowing a Junkie in the building to overdose on your property is more important then paying customers who are spending a lot of money!! Our waitress when we were trying to ask about our bill being messed up also said “what do you want me to do ******* pay your bill for you?” What a great way to talk to a paying customer! I get that working New Years Eve is stressful but being a complete ***** to us all night knowing you get an automatic gratuity is not right!!!”
To which the manager responded, saying:
“Thanks for reaching out! We love feedback, whether it be positive or negative. I especially like feedback like this so others can see the disgusting people that we have to deal with sometimes.”
“First of all, the “overdosing junkie” that you speak of was a 70+ year old woman who had a heart attack. Thankfully she was finally revived at the hospital and survived. It sounds like you were very concerned about her so I thought you should know. This poor lady, who was celebrating New Years Eve with her husband and son, had to be placed on the floor of a completely packed bar and have her shirt removed in front of everyone so the paramedics could work on her.”
“But I can completely understand why you think being intoxicated assholes that didn’t understand your bill should take priority over a human life. I especially appreciate you making priority over a human life. I especially appreciate you making your server (who doesn’t curse) cry as well. I’m sure
she really enjoyed working on New Year’s Eve just to deal with people such as yourself. I personally had to leave a show to take a phone call from an emotional manager telling me someone died at Kilroy’s and that other employees were not doings so well dealing with this. (At the time they didn’t know she was going to make it.)”
“So I understand how inconvenient this was to your night. But honestly, I’m glad to hear you won’t be coming back to Kilroy’s because we wouldn’t want anyone as cold hearted and nasty as you returning. I appreciate anyone who chooses to spend their money at Kilroy’s until they act like you. You can take your money anywhere else after that, and I won’t lose a second of sleep over it. Happy New Year!”
The people of the internet soon found the woman’s Facebook profile and business page and began to send her death threats as well as abuse. The women was later fired from her job and has since been absent from social media.
Despite the isolated incident happening in the restaurant almost 3 years ago, the post is going viral again — stirring up more outrage.
Dr. Guy Aitchison of University College Dublin in an interview with The Telegraph has an idea as to why that is.
“It’s a relatively low-cost way to feel like you are doing something noble,” he said. “But there are also darker motivations at work: the psychic pleasure in seeing someone else brought low and humiliated.”
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