The account has amassed over 850,000 followers, the page detailing her full-time job which she kept about passenger’s behavior while she was working.
Over time, crew members began to send her photos of passengers behaving badly and now the whole world does it as well.
But while there is always a bad egg or two, she shared with INSIDER how life in the sky is not all doom and gloom, as well as which two good behaviors that make a passenger really stand out in a good way.
1. Using “hello,” and “thank you”
Shawn Kathleen revealed to INSIDER how standing out is as easy as starting with a “hello” and saying “thank you.”
“I know it sounds so basic and ridiculous, but it’s true,” she said. “Acknowledge this is somebody’s job. They might be on their 6th flight of the day. Just be nice, follow instructions, [and don’t] challenge the crew when they say we need you to get your seat belt on.”
She also added how passengers “don’t see the back end of the captain saying ‘make sure everybody’s buckled up because we’re about to hit something gnarly right now.'”
“It’s about safety. The number one duty of a flight attendant is safety. Second to that is comfort.
“Be kind — just normal, basic respect and kindness. Follow crew members’ instructions if they have them. They’re not out to get you, they want you to be happy. Would you as a flight attendant want to be on a plane with 350 people that hated you for three hours? You paid for a ticket, be comfortable.”
She also shared how “….it’s not the flight attendant’s fault if we can’t give you a blanket or pillow. They don’t always have the proper tools to do that. Sometimes an aircraft only has stuff up in the front for first-class, that’s not a crew member’s fault. They hate having to tell you that.”
2. Respect the space because it is not your home
She also added how you need to be “be respectful of the other people in the aircraft,” not just the crew.
“It’s called public transportation. You’re not on NetJets — if you’re on a private jet, you do you, but if you’re on a subway or bus, it’s not the place to start trimming your nose and warts. I’ve seen all of that.”
In addition, Shawn Kathleen revealed to INSIDER how 99% of all air crafts there is a changing table in the lavatory but both moms and dads have been guilty of asking her to dispose of dirty diapers.
“Be aware that you’re on public transportation and you’re not in your living room,” she said. “The airline is not your living room. The ticket you paid for does not entitle you to treat the airline as you wish.”