Back in July, Congress put the heat on Apple’s repair policies which multiple news sources have revealed are anti competitive as well as anti consumer.
This past week, Apple’s Vice President of Corporate Law, Kyle Andeer, answered those exact questions in a testimony.
Apple (not-so-surprisingly) denied accusations it was making it difficult for people to repair their own phones along with protecting a virtual repair monopoly.
Their main arguments were that iPhones are too technical for the average person to repair without special training — and doing said repairs could be dangerous.
This was the first time the company has ever gone on the record regarding its repair policies in such detail.
“Repairs that do not properly replace screws or cowlings might leave behind loose parts that could damage a component such as the battery, causing overheating or resulting in injury,” Apple revealed when asked why it stops third party repair stores from receiving official parts and information.
“For these reasons, we believe it is important for repair shops to receive proper training when obtaining access to spare parts and repair manuals.”
It should be noted however is safety was Apple’s main concern, they would provide access to training as well as manuals to prevent injury.
“Apple’s argument is absurd,” says Director of the Campaign for the Right to Repair at US PIRG, Nathan Proctor, to Motherboard in an email.
“In defending their decision not to make spare parts or service information available, the company claims that certain parts and information are necessary for a reliable repair. It’s a totally circular argument. Apple wants their customers, and the federal government, to accept the notion that while a repair monopoly exists, it’s a beneficial monopoly, made for our good.”
In addition, the exploding battery threat is more of a myth than fact.
“Apple is hanging their hat on their perceived need to protect consumers from their own batteries,” Gay Gordon-Byrne, executive director of trade orgnaization Repair.org, said.
“Which seems odd since they could design batteries to be easily removed by a 5th grader and the world would be better for it. We’ve replaced hundreds of batteries and screens for legislators while they watch…these repairs aren’t rocket science.”